Mirus Will Not Open or Locks-up Entering Harvest Mode
19 Dec 2023
Description
If Mirus will not open or locks up when entering Harvest Mode, there may have been some corruption to the system files or user config file.
Fix
- Ensure Windows updates by typing "updates" in the Windows search box. Then, select Check for Updates in system settings.
- Click the Start button on the taskbar. Click Power > Restart.
- If Mirus will open, select Setup > Preferences > Application Cache. Clear all cached application settings. Settings include quad view configurations, yield settings, countdown time, units, and backup log locations. All these will have to be reconfigured.
- Navigate to "%Localappdata%" (for example, C:\Users\*Current User Login*\AppData\Local) using a File Explorer window. Delete the "HarvestMaster" folder to reset the configuration settings. When reconnecting to Mirus, it will regenerate this folder.
CAUTION: Deleting this folder will reset the Mirus quad view back to default. Any changes made to the layout of the quad view will need to be redone. All weigh system calibrations and settings will not be effected.
- If still not resolved, rename the "Mirus" folder located at: C:/HarvestMaster/Mirus.
NOTE: The Mirus serial number and unlock code are located in the "mirus.act" file located at: C:\HarvestMaster\Mirus\System (this is a hidden folder). To unhide, click on the "View" tab and make sure the "Hidden items" box is checked.
- Click Setup > Devices > GG Device Used > Factory Reset. This will reset the hardware settings for the GrainGage. All settings should be restored when reconnecting device.
- Uninstall Mirus and delete the C:\HarvestMaster\Mirus folder (only if you have already created a backup as mentioned in step 4 above).
- Reinstall Mirus and register using same serial number and unlock code.
- Calibration and settings should be loaded back into Mirus from the GrainGage/Device when connected. However, it is always good practice to check both settings and calibrations.
- Moisture curves can be copied from the old Mirus folder (the one you renamed) to the new one located at: C:\HarvestMaster\Mirus\Config\<<Name of GrainGage>>\Curves.
- Special script files can be copied from the old Mirus folder (the one you renamed) to the new one located at: C:\HarvestMaster\Mirus\Config\<<Name of GrainGage>>\Scripts.
If you are still having issues, please contact one of our HarvestMaster Field Service Engineers:
- Phone: 435-753-1881
- Email: hmtechsupport@junipersys.com
- Address: 1132 W 1700 N, Logan, UT 84321