Mirus Will Not Open or Locks-up Entering Harvest Mode

6 Nov 2024

Description

If Mirus will not open or locks up when entering Harvest Mode, there may have been some corruption to the system files or user config file.

Fix

  1. Ensure Windows updates by typing "updates" in the Windows search box. Then, select Check for Updates in system settings.
  2. Click the Start button on the taskbar. Click Power > Restart. 
  3. If Mirus will open, select Setup > Preferences > Application Cache.  Clear all cached application settings.  Settings include quad view configurations, yield settings, countdown time, units, and backup log locations. All these will have to be reconfigured.   
  4. Navigate to "%Localappdata%" (for example, C:\Users\*Current User Login*\AppData\Local) using a File Explorer window. Delete the "HarvestMaster" folder to reset the configuration settings. When reconnecting to Mirus, it will regenerate this folder. 

CAUTION: Deleting this folder will reset the Mirus quad view back to default. Any changes made to the layout of the quad view will need to be redone. All weigh system calibrations and settings will not be effected. 

  1. Click Setup > Devices > GG Device Used > Factory Reset. This will reset the hardware settings for the GrainGage.  All settings should be restored when reconnecting device.
  2. If still not resolved, take note of the Mirus serial number and unlock code.

NOTE: The Mirus serial number and unlock code are located in the "mirus.act" file located at: C:\HarvestMaster\Mirus\System (this is a hidden folder). To unhide, click on the "View" tab and make sure the "Hidden items" box is checked. 

  1. Uninstall Mirus and then rename the C:\HarvestMaster\Mirus folder.
  2. Reinstall Mirus and register using same serial number and unlock code noted earlier in step#7.  

If the problem persists, contact the HarvestMaster Field Service Engineers. For contact information, see Contact a HarvestMaster Field Service Engineer.