Error- Unable to open FRS registry key on handheld

27 Apr 2011

When trying to retrieve the database from the handheld using the Datalink for FRS utility software on a desktop PC, you may encounter an error message stating "Unable to open FRS registry key on handheld!"

This error message indicates that a compatible version of FRS Note Taking is not installed and/or registered on the connected handheld computer. You will need to complete the process for installing and/or registering FRS. Some instructions may be provided in the following documents.

If you do have FRS installed and registered on the handheld and are encountering this error message, please check that you have the correct version of FRS installed which is compatible with the version of Datalink for FRS that you are using as listed at the following web page.


Download Datalink for FRS


Otherwise, please contact for assistance.