Problems copying database or importing maps in Datalink for FRS

8 May 2013

Datalink for FRS will successfully copy a database from the handheld, but gives an error when it tries to clean and compact the database. If you try to import a map into the database, you get an “Unhandled exception” or other error in Step 2.

 

Solution: Microsoft Visual C++ 2008 x86 and Microsoft Visual C++ 2010 x86 are both required for the correct operation of Datalink for FRS. The redistributable packages can be downloaded here:

A few Datalink for FRS users running Windows 7 or Windows Vista have reported Datalink for FRS crashes when importing maps (an error is reported and Datalink shuts down). The Datalink for FRS program may work on one person’s PC, but will crash on an identical PC in the same office.

To correct this problem, download the “Datalink-for-FRSHotfix” patch. Follow the “DL-FRS Patch Install Instructions” to install the patch. Both are available on the Downloads page.

Contact support@junipersys.com or call 435-753-1881 for assistance in setting this up.